The Thane Janata Sahakari Bank or simply TJSB is a leading co-operative bank in Thane and surrounding regions. I maintain a current account of my proprietary concern in the Thane East branch of this bank. It been 4 months that I am using their services. I am putting down my experience with them in the short period so far.
Account opening and minimum balance
If you have the necessary documents, you can open the account in a single visit. You will get your a/c no almost immediately against which you must deposit the minimum balance. However, this is only provisional and not final. Though you get the a/c no immediately, the officials insist to wait for a week before you start using the account so that they can forwards the documents higher up and get the final approval from them. Minimum balance for current deposit accounts is Rs. 2000. Strangely, current account opening still requires introduction.
Cheque-book
For current deposit accounts, they charge Rs. 2 per cheque leaf. There are no free cheque leaves. The cheque leaves are not personalized. Though the bank claims that automatic personalized cheque dispensers are installed at every branch, the one at Thane East branch is not working at the moment. Therefore, I am yet to use one of those machines.
Branch timings and branch network
Timings of every branch vary as per the need to the locality. The Thane East branch works on evenings also Mon-Fri, and also on Sundays for the morning part of the day. Its quite convenient at times.
Since it is a co-operative bank, it is understood that it does not have a large branch network like SBI or ICICI Bank. So no complains about it.
Anywhere banking
There are no anywhere banking charges, even for third party cash deposits. In contrast to this, large banks mostly levy atleast Rs. 100 for such deposits. At times, cash deposits made at other branches take longer time to be “authorized” and finally credited to your a/c.
Internet banking
You can view transactions, generate statements, etc. You cannot do online NEFT/RTGS, must visit the branch for that. Cannot see pending inwards instruments. However, the guys at the customer care can see it, so you can just give them a call in case you must. You cannot register billers or pay bills through net banking. You can however transfer funds between your own accounts with the bank.
Mobile banking
The bank sends a SMS whenever funds are credited or deposited to your account. The SMS may be delayed due to network or operator issues. However, there is no information about the transaction such as whether it is a cheque, cash, NEFT, etc. There is something like ‘REF NO’, but it is always zero. May be, they have kept it as a reserve for future use. You can get a record of last three transactions, but you would only get the amount and its type – credit or debit. There is an function called ‘Fate of Cheque’ which I still do not understand even after repeated attempts.
ATM and ATM cards
They do not have those standard Visa or Mastercard cards. Also, its only a ATM card, and not ATM cum Debit card as most of the large banks offer. The bank has recently been a member of the BANCS ATM sharing network, though I hear from a bank official that there are still some hiccups. Have no idea if the issues still exist or have been solved.
Cheque depository machine
This is one of the best facilities because it does not require the branch to be open. You can simply push the naked cheque(without using any envelope) into the machine and also get a photocopy as a counter-foil. See image below.
Staff
Perhaps the most important link between the customer and the organization. I have not had many opportunities to interact with their staff since my account rarely goes on a bumpy ride, but whatever interactions I had in my normal smooth course were quite satisfactory. The staff is customer-friendly, quick to move, knowledgeable.
Customer care
Don’t know whether there 1800 number is toll-free or not, but the waiting times are not long. Usually, you get to directly speak to a human at the first call, unlike large banks where you must screw your ears with the crow-like holding tune and spend extended time on IVR.
Interiors
Though I would not have bothered for the interiors, I thought of mentioning because its completely overthrows the ‘sick’ image of a co-operative bank. I could not believe it when I first entered the branch. Having been to some small co-operative banks before, I really hated the fact that I had to open an account with a ‘co-operative’ bank. But when I entered this bank, I was astonished, and I am astonished to the day!
Overall
Deserves a perfect 9.5 on 10. Half point deducted for not having online NEFT.